FAQ

Ordering

Do I need to create an account to purchase at NUEBORN?

No, you do not need to create an account and you may simply cart out as guest.

How does the waiting list work?

If the bundle is listed as Out of Stock, kindly place your email on the waiting list. We will send you an email notification once the bundle is back in stock for purchase.

I am currently facing problems ordering in-stock items in the website. What should I do?

If you are unable to cart out the items, chances are that the item is already out of stock. You may want to check the site periodically for updates on the availability of the item. Alternatively, you can send an enquiry email to care@nueborn.co

I accidentally clicked on check out. Will my order be processed?

Your order is only confirmed upon payment and payment invoice will be sent to you via email as confirmation.

How do I subscribe to your mailing list?

Upon launching our website, there will be a pop-up to subscribe to our mailing list.
If you miss that, simply click on “Join our Mailing List’ at the bottom of our website. The best part? You get to enjoy a 5% off your first order when you subscribe and, also knowing about our upcoming launches and exclusive promotions.
To unsubscribe, please click on ‘Unsubscribe’ at the bottom of our newsletter emails. Please note that once you have unsubscribed from our mailing list, you will not be able to subscribe again with the same email address.

Usage of discount codes

Discount codes are not stackable and one discount code can only be used per order. Please note that all orders made are final upon payment confirmation. If you had forgotten to use your discount code, please use it for your next purchase.

Is it possible to deliver my order to two different locations?

We regret that we do not ship to multiple addresses for the same order. Each order can only be shipped to one address. If you are looking to deliver to multiple locations, please make separate purchases according to the shipping destination.

Delivery

How long does delivery take?

Please note that there is free delivery within Singapore for orders above $100 and this applies for standard delivery which will take 3-5 days to reach your doorstep.
For any urgent delivery, please contact us at care@nueborn.co
Urgent same-day or next day deliveries may be subjected to extra charges which we will advise on email communication with you.

Payment

We accept payments via PAYNOW and credit card payments.

Returns and Exchanges

Due to hygiene and safety considerations, personal care items, maternity care, sale items, and baby products are non-returnable and non-refundable unless defective or incorrect.

We thoroughly check all our items before sending out our bundles. If, however, you receive a defective, damaged, or incorrect item, please contact us at care@nueborn.co within 5 days of receipt with your order details and photographic evidence. These will be dealt with on a case-by-case basis. We reserve the right to reject refund or exchange requests.

For defective or incorrect items, we will offer a 1 for 1 product exchange at no additional cost.